Customer Experience Specialist

Cambridge, MA

Posted: 10/21/2019 Employment Type: Contract Specialty: Administrative Job Number: 175990

Are you highly motivated and detailed? Ready to join a fast-paced organization? A privately held eCommerce company, specializing in providing unique products and gifts, seeks a bright and passionate Customer Experience Specialist to join their team on a 3-month contract basis. Moreover, this is an exciting and new opportunity for a self-proclaimed go-getter looking for a vigorous and innovative environment to make an immediate impact.

Responsibilities
  • Troubleshoot and resolve customer inquiries while building a relationship with the customer
  • Aid with placing orders
  • Help customers with pre-order questions: product inquiries, promotions, website navigation, print catalog inquiries, etc.
  • Offer support to customer’ s issues such as delivery status, returns, replacements, refunds, backorders, and other issues that may arise in the order fulfillment process
  • Navigate multiple software applications and technologies
  • Demonstrate conflict management and problem-solving skills

Qualifications
  • Bachelor’ s Degree
  • Relevant experience  
  • Excellent customer relationship skills, must be diplomatic and tactful
  • Outstanding written, verbal, and interpersonal communication skills
  • A successful track record working in a high-volume environment
  • Comfortable engaging with customers over the phone

Nice to Haves
  • Familiarity with ZenDesk 
  • Competence to multi-task, take initiative, work independently, and use creative problem-solving skills
  • Enthusiastic, dynamic, organized, analytical and collaborative 
  • Capability to create and maintain a team spirit and harmonious working relationships

Job ID: 175990

Please note, our client is only considering local candidates currently. Thank you!

If you are already working with a WinterWyman recruiter, please contact them directly; otherwise, please send your resume and contact information to wwfc@winterwyman.com 

WinterWyman Finance & Administrative

With almost 30 recruiters and staffing professionals specializing in contract, temp-to-perm and permanent finance and admin roles in the Boston and New England areas, WinterWyman takes a consultative approach when recruiting for accounting, finance and administrative professionals. We take the time to assess fit before presenting any candidate with a role, and we thoroughly prepare you with tools, company information and pointers to help ensure success during the interview and beyond. Let us help you find your next opportunity.

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