Customer Service Associate

Metrowest, MA

Posted: 07/29/2019 Employment Type: Contract Specialty: Accounting & Finance Job Number: 174682 Pay Rate: $70,000 - $80,000

Do you have strong customer service skills? Do you pay close attention to detail? A privately held medical device company seeks a Customer Service Associate for full-time work. Moreover, this is an exciting and new opportunity for a self-proclaimed go-getter looking for an innovative and dynamic environment in the Greater Boston Area.

Responsibilities:
  • Daily supervision of Customer Service Representatives and management of inbound customer inquiries and CRM activity, scheduling, staff coaching and training
  • Monitor, track and report activity
  • Maintain KPI’ s
  • Work with Distribution to expedite shipments, address errors, escalate trends and identify solutions
  • Manage Quality Monitoring Program
  • Create and manage of department documentation 
  • Maintain and update all existing department documentation 
  • Assist in developing and maintaining training programs, learning aids and assessment tools, working closely with department manager
  • Participate in department projects
  • Execute action items and assist with change management
  • Generate reports to measure objectives, escalate performance gaps and create plan to address and close gaps

Qualifications:
  • Bachelor’ s degree or High School Diploma 
  • 5 or more years of related experience    
  • Experience supervising CS staff 
  • Proficiency in Excel, Word, PowerPoint, Outlook and other databases/ERP Systems

Nice to Haves:
  • Ability to multi-task, take initiative, work independently, and use creative problem-solving skills
  • Enthusiastic, dynamic, organized, and collaborative

Job ID: 174682

Please note, our client is only considering local candidates currently. Thank you!

If you are already working with a WinterWyman recruiter, please contact them directly; otherwise, please send your resume and contact information to afsearchjobs@winterwyman.com

WinterWyman Finance and Administrative

With nearly 15 recruiters and staffing professionals specializing in contract, temp-to-perm and permanent HR roles in the Boston and New England areas, WinterWyman takes a consultative approach when recruiting for a full spectrum of Human Resources professionals from entry to senior level, including Recruiters, HR Administrators & Coordinators, Compensation and Benefits professionals, HRIS Administrators and Analysts, HR Generalists and HR Directors / Managers / Business Partners. While the majority of our positions are on a contract basis, we also work on many temp-to-perm and permanent positions. We take the time to assess fit before presenting any candidate with a role, and we thoroughly prepare you with tools, company information and pointers to help ensure success during the interview and beyond. Let us help you find your next opportunity.

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