Helpdesk

Metro DC, DC

Posted: 08/13/2019 Employment Type: Permanent Specialty: Technology Job Number: 174949 Pay Rate: $75,000

Do you have excellent customer facing skills? Are you looking to gain professional experience? A law firm seeks a motivate individual to serve as a Helpdesk Support member to join their team to provide technical support to the employees about various devices. Moreover, this is an innovative opportunity for an imaginative, and exceedingly organized looking to grow as a professional.

Responsibilities:
  • Image PCs
  • Move PC equipment; swap internal components such as memory, hard drives, as needed
  • Troubleshoot hardware and software issues, printing issues, videoconferencing equipment, and local network issues 
  • Maintain server equipment out of/into racks for replacement and upgrades
  • Coordinate any and all requirements for attorneys engaged in international travel
  • Provide document scanning training and support
  • Track and document support issues in ticketing system
  • Configure loaner laptop, wireless card and mobile devices for employees

Qualifications:
  • Bachelor’ s Degree
  • 5 or more years of experience
  • Involvement in a law firm or legal environment
  • Proficient with Microsoft Office applications 
  • Excellent written and verbal communication skills
  • Strong attention to detail 
  • Practice with Citrix XenDesktop
  • Knowledge of running and troubleshooting videoconferencing equipment

Nice to Haves:
  • Ability to create and maintain a team spirit and harmonious working relationship 
  • Capability to multi-task, take initiative, work independently, and use creative problem-solving skills
  • Enthusiastic, dynamic, organized, analytical and collaborative

Job ID: 174949

Think you’ re a fit? Reach out to us today!

If you are already working with a WinterWyman recruiter, please contact them directly; otherwise, please send your resume and contact information to techsupport@winterwyman.com

WinterWyman Technology

With almost 35 recruiters and staffing professionals specializing in contract, temp-to-perm and permanent technology roles in the Boston and New England areas, WinterWyman takes a consultative approach when recruiting for Business Analysis, Project Management, Development, Database, Infrastructure, UI, QA, Tech Support and Instructional Design positions. We take the time to assess fit before presenting any candidate with a role, and we thoroughly prepare you with tools, company information and pointers to help ensure success during the interview and beyond. Let us help you find your next opportunity.

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