Junior Network Technician

Metro West, MA

Posted: 08/13/2019 Employment Type: Contract-To-Hire Specialty: Technology Job Number: 175097

Do you have an interest in academia? Are you looking to expand your professional and technical experience? A local school seeks a  Junior Network Technician to provide technical support to faculty, staff, and students about various devices. This position stands on a contract basis; however, it has the potential to extend into permanent work. Moreover, this is a fantastic opportunity for someone who is very motivated to learn, attentive, and is looking to grow as a professional.

  • Provides technical support for devices 
  • Respond to calls for technical support help in classrooms
  • Help senior technical staff with troubleshooting of network infrastructure issues
  • Assists faculty, staff, and students with basic computer use questions and issues, e.g. accessing wireless network, adding email account to mobile devices
  • Contribute towards large-scale hardware deployment projects
  • Respond to and participate in tech support requests for on-campus events
  • Periodically covers on-site help desk to triage and respond to walk-in support requests

  • Actively pursuing an Associate or Bachelor-level degree in Computer Science, Computer Engineering, Networking Engineering, or a related technical discipline
  • At least 3 months of experience in a Customer Service focused environment, ideally in education or technology operations
  • Involvement with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers

  • Basic knowledge and comprehension of computing and networking principles
  • Ability to apply troubleshooting techniques
  • Must be detail oriented and able to prioritize work requirements
  • Outstanding interpersonal communication and customer service skills
  • Familiarity or experience with Apple laptops, iPads, iPhones, Android phones, Dell desktop workstations, HP printers, Peripheral computer hardware components, Audio/visual hardware, Mac OS, Windows, MS Office, Google Chrome, Gmail, and Google Calendar

Job ID: 175097

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WinterWyman Technology

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