ServiceNow Engineer

Boston, MA

Posted: 08/13/2019 Employment Type: Permanent Specialty: Technology Job Number: 173929 Pay Rate: $90,000 - $110,000

Are you looking to expand your technical experience? An investment firm in Boston is looking for an experienced ServiceNow Engineer to join their team. This person will be responsible for the development and maintenance of the ServiceNow platform. Moreover, this is a great opportunity for someone looking to interact with a variety of IT and business team members while implementing changes for both project and operations-based initiatives.

  • Create and maintain integrations between ServiceNow and other IT platforms (e.g. SCCM)
  • Assist with the creation and maintenance of reports for business leaders
  • Maintain Service Portal and Service Catalog implementations as directed by process owners
  • Improve Discovery implementation in concert with users of the data
  • Consult with teams responsible for asset and Configuration Management Database (CMDB) 
  • Troubleshoot issues  and track root cause analysis with their incident team
  • Lead project initiatives through requirements gathering, development work, and production releases
  • Manage platform upgrades, including reviewing relevant release notes and communicating expectations to all users of the platform
  • Create and maintain documentation of system configurations

  • ITIL Foundation certified
  • ServiceNow System Administrator certified as well as ServiceNow Implementation Specialist certified
  • 3 to 5 years of ServiceNow Admin/Developer experience
  • Knowledge of JavaScript, HTML, Service Portal technology
  • Involvement with ServiceNow Discovery and MID Server configuration
  • Understanding of relational databases
  • Knowledge of LDAP and Active Directory structure

Job ID: 173929

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